Terms & Conditions

Terms & Conditions

Welcome to the Vibrant Home website terms and conditions of use. These terms of use apply to the use of this website. If you do not agree to these terms and conditions you may not use or access this website. As with all terms and conditions, these get a bit long-winded and we’re sorry if they sound rather formal, however, they are pretty standard.

General Information

Vibranthome.co.uk is the website of Vibrant Home Ltd, Company Number 8808090 based at The Old House, Abberton Road, Fingringhoe, Essex CO5 7AL. Our office contact number should you need it is  07918 648361.

All orders are subject to acceptance and product availability (all our products are kept in stock unless a Special Order).

We will contact you via e mail to confirm your purchase so please ensure the details you provide on your order are correct. Please would you also provide your mobile telephone number so that we can pass this to the courier company. If any of the details on your order are incorrect please contact us as soon as possible.

Please contact us via email sarah@vibranthome.co.uk if there is an item that we do not currenly stock that you would like, or if we do not stock the colour or pattern you are after - we will do our best to try and source it from our suppliers.

Deliveries

Guarantee & Returns

The Distance Selling Regulations give you the right to change your mind and cancel an order within fourteen days of receiving your goods and you have a further fourteen days to return the goods.

We will refund or exchange your purchase within seven working days of receiving the goods back if:

• you change your mind within fourteen days (please notify via email sarah@vibranthome.co.uk ) - postage not refunded
• the goods are being returned because they were incorrectly supplied - we will refund the postage
• they were damaged on receipt of delivery - we will refund the postage

If you are returning items please return with original packaging and labels.

Please note we are unable to accept returns on used/opened products unless faulty.

When making a return please notify us first via e mail at sarah@vibranthome.co.uk to obtain a returns reference number and then send the item back to:

Returns Department, Vibrant Home Ltd, The Old House, Abberton Road, Fingringhoe, Essex. CO5 7AL.

Please include your details and the reason for the return. Please ensure that any returned goods are correctly packed to avoid breakages. It is advisable to obtain proof of postage.

For further assistance please e-mail sarah@vibranthome.co.uk or call  07918 648361.

Free Exchanges

If you would like to exchange an item for a different colour / print of the same value (I know choosing on line can be difficult), then please return the item at your cost advising what you would like instead and we will send the exchange out to you with no delivery charge.

Breakages in transit and Damaged items

All items must be inspected upon receipt. Breakages in transit and damaged goods must be reported to us within 48 hours of receipt of goods by email to sarah@vibranthome.co.uk. Broken goods must be kept together with the original packaging for 2 weeks incase we or our insurers wish to recover them. Replacements will be offered from stock if available. If not, refunds or replacements direct from our suppliers may be offered as an alternative. We may require an photograph of the broken or damaged item to be sent by email.

Our full Data Privacy policy can be found here - Privacy policy

Vibrant Home Ltd will not pass on your personal details to any third party other than to process payment. We use Opayo by Elavon to collect/ process transaction information and we do not store credit card details. For more information on SagePay's security policy please see https://www.elavon.co.uk/privacy-policy.html  .

We will never ask for personal details via email. If you receive an unsolicited email asking you for your vibranthome.co.uk log in details, please Contact Us immediately.

Last updated 1 November 2018